Shipping policy
📦 Processing Time
All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the event of significant delays, we will contact you via email.
🚚 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates and may vary depending on carrier delays or customs processing.
🌎 International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dragonden Hollow is not responsible for these charges if they are applied and are your responsibility as the customer.
📬 Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number(s). The tracking number will be active within 24 hours.
📭 Shipping Address
Please ensure that your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly entered addresses.
📦 Lost, Damaged, or Stolen Packages
If your package is lost, arrives damaged, or is stolen, please contact us at contact@dragondenhollow.com with your order number and a description of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.
❓ Questions
If you have any questions or concerns about your shipment, feel free to reach out to us at contact@dragondenhollow.com.